Privacy
Policy

The Truck Guys - Privacy Policy

​

Effective Date: March 20, 2025

At The Truck Guys, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, or mobile application. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect various types of information in order to provide, improve, and protect our services. This includes:

• Personal Identification Information: Name, address, email address, phone number, and other information you provide when requesting a service or interacting with us.

• Business Information: Company name, shipping details, delivery addresses, payment information, and other details relevant to the logistics and delivery services we provide.

• Log and Usage Data: IP addresses, browser types, device identifiers, location data, and other technical information automatically collected when you use our website, mobile app, or services.

• Payment Information: We may collect payment details (e.g., credit/debit card information) to process transactions related to our services. We use third-party payment processors to handle this data securely.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver logistics and transportation services, including scheduling, processing, and managing deliveries.

• To communicate with you, respond to inquiries, and provide customer support.

• To process payments, refunds, and any related billing issues.

• To improve and personalize your experience with our services and website.

• To analyze and improve the effectiveness of our website, mobile app, and marketing efforts.

• To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, providing services, or processing payments. These providers are required to maintain the confidentiality and security of your data.

• Business Transactions: If The Truck Guys is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

• Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena, legal process, or regulatory investigation.

• Protection of Rights: We may share information to protect the rights, property, and safety of The Truck Guys, our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Security of Your Information

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to certain limitations.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

• Data Portability: In some cases, you can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the information provided below.

7. Third-Party Websites

Our website and services may contain links to third-party websites. This Privacy Policy applies only to information collected by The Truck Guys and does not cover other sites. We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

The Truck Guys
Email: support@thetruckguys.co.uk

By using our services or interacting with us, you consent to the terms of this Privacy Policy.

This Privacy Policy was last updated on March 20, 2025.